How can we help

Answering a few simple questions can help you get the information you need. Use this tool to find out how we can help you.

Question 1. I am concerned about:

Me
Someone I know

Question 2. I am of Aboriginal or Torres Strait Islander Origin:

Question 2. Are they of Aboriginal or Torres Strait Islander origin?

Yes
No
I don't know

Question 3. I am:

An older person (65 years or over)
An adult with disability (over 18 years old)
None of the above

Question 3. I am:

An older person (55 years or over)
An adult with disability (over 18 years old)
None of the above

Question 3. About them:

An older person (65 years or over)
Have a disability and over 18 years
None of the above

Question 3. About them:

An older person (55 years or over)
An adult with disability (over 18 years old)
None of the above

Question 4: Because of someone I know (a friend, family member, neighbour, community member):

I don’t feel safe where I live
I don’t have the freedom to see my family or friends
I can’t spend my own money the way I want to
I want some information about my rights

Question 4: You have noticed:

Unexplained cuts, bruises or injuries
The person has cancelled community services that they need
The person does not speaking freely in the presence of other family members or friends
The person looks intimidated and scared in front of someone they know
The person seems different, but I’m not sure why

Question 5. I live:

At home
In shared or disability accommodation, or an aged care home

Question 5. Where do they live:

At home
In shared or disability accommodation, or an aged care home

Question 6. Is your main concern about the NDIS, My Aged Care or someone who is paid to look after you?

Question 6. Is your main concern about the NDIS, My Aged Care or someone who is paid to look after them?

Call the helpline
1800 628 221
Monday to Friday 9am to 5pm
or
Submit an enquiry

We recommend contacting the NSW Ageing and Disability Abuse Helpline for advice about your rights.

You can remain anonymous.

Translation and Interpreter Service 131 450.

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The NSW Ageing and Disability Commissioner works to better protect older people and adults with disability from abuse, neglect and exploitation from someone they know in their home or community.

If this doesn’t help you, click here for other support and information services.

If in doubt, call the NSW Ageing and Disability Abuse Helpline on 1800 628 221 (Mon-Fri, 9-5) or submit an enquiry online (TIS 131 450).

In an emergency call 000 or 13 11 14 for crisis support. (TIS 131 450)

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You may need to contact the following agencies:

My aged care complaints 1800 200 422 or click here.
NDIS complaints 1800 035 544 or click here.
Health care complaints click here.

If in doubt, call the Helpline on 1800 628 221 (M-F, 9-5) or submit an enquiry online.

Translation Service 131 450

Start again

Call the helpline
1800 628 221
Monday to Friday 9am to 5pm
or
Submit an enquiry

We recommend contacting the NSW Ageing and Disability Abuse Helpline for advice about the rights of the person you are concerned about, and your own.

You can remain anonymous.

Translation and Interpreter Service 131 450.

Start again

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Last updated: 15 Oct 2019