How can we help

Answering a few simple questions can help you get the information you need.
Use this tool to find out how we can help you.

Question 1. I am concerned about:

Me
Someone I know

Question 2. I am of Aboriginal or Torres Strait Islander Origin:

Question 2. Are they of Aboriginal or Torres Strait Islander origin?

Yes
No
I don't know

Question 3. I am:

An older person (65 years or over)
An adult with disability (over 18 years old)
None of the above

Question 3. I am:

An older person (55 years or over)
An adult with disability (over 18 years old)
None of the above

Question 3. About them:

An older person (65 years or over)
Have a disability and over 18 years
None of the above

Question 3. About them:

An older person (55 years or over)
An adult with disability (over 18 years old)
None of the above

Question 4: Because of someone I know (a friend, family member, neighbour, community member):

I don’t feel safe where I live
I don’t have the freedom to see my family or friends
I can’t spend my own money the way I want to
I want some information about my rights

Question 4: You have noticed:

Unexplained cuts, bruises or injuries
The person has cancelled community services that they need
The person does not speaking freely in the presence of other family members or friends
The person looks intimidated and scared in front of someone they know
The person seems different, but I’m not sure why

Question 5. I live:

At home
In shared or disability accommodation, or an aged care home

Question 5. Where do they live:

At home
In shared or disability accommodation, or an aged care home

Question 6. Is your main concern about the NDIS, My Aged Care or someone who is paid to look after you?

Question 6. Is your main concern about the NDIS, My Aged Care or someone who is paid to look after them?

Call the Helpline
1800 628 221
(M-F, 9-5)
Or email your enquiry to nswadc@adc.nsw.gov.au

We recommend contacting the Ageing and Disability Abuse Helpline for advice about your rights.

You can remain anonymous.

Translation Service is available on 131 450

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The Ageing and Disability Commission works to prevent and better protect older people and adults with disability from abuse, neglect and exploitation. This could be from someone they know in their home or in their community.

If this does not relate to you, there may be other support and information services that could be of assistance.

If in doubt, call the Ageing and Disability Abuse Helpline on 1800 628 221 (M-F, 9-5) or email your enquiry to nswadc@adc.nsw.gov.au

In an emergency call 000 or 13 11 14 for crisis support.

Translation Service is available on 131 450

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Based on the information you provided, you may need to contact the following agencies:

My Aged Care Complaints 1800 200 422 or click here.
NDIS Quality and Safeguards Commission Complaints 1800 035 544 or click here.
The Health Care Complaints Commission .

If in doubt, call the Ageing and Disability Abuse Helpline on 1800 628 221 (M-F, 9-5) or nswadc@adc.nsw.gov.au.

Translation Service is available on 131 450

Start again

Call the Helpline
1800 628 221
(M-F, 9-5)
Or email your enquiry to
nswadc@adc.nsw.gov.au

We recommend contacting the Ageing and Disability Abuse Helpline for advice about the rights of the person you are concerned about, and your own.

You can remain anonymous.

Translation Service is available on 131 450.

Start again

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Last updated: 02 Dec 2019