Our response to reports

Anyone who has reasonable grounds to believe that an adult with disability or older person is subject to, or at risk of, abuse, neglect or exploitation can make an enquiry or a report to the NSW Ageing and Disability Commission.

• reporters can be anonymous
• reporters have protections under the law
• reports can be made to our Helpline: by phone, email or online.

There are many ways the NSW Ageing and Disability Commission responds to enquiries and reports. We could:

Provide Information & Support: The NSW Ageing and Disability Abuse Helpline may provide information and support on the call. The report may also be assigned to the Community Support & Investigation Team, who can explore the matter further. This will help to better understand what actions are needed, and how best to respond.

Engage Other Professionals: Depending on the report, we may share information, or part of it, to another body. This may include the NSW Police, the NDIS Quality and Safeguards Commission, or the Aged Care Quality and Safety Commission.

Investigate: We may conduct an investigation. If this occurs, the NSW Ageing and Disability Commission will seek consent of the adult at the heart of the report (if appropriate). Following an investigation, further action may be taken. This could be making an application to a court or tribunal. The intention is always to improve the safety of the adult, and uphold their rights.

All enquiries will be received and responded to. You can contact us on: 

Phone: 1800 628 221 
Monday to Friday: 9am - 4pm
Email: helpline@adc.nsw.gov.au