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Ageing and Disability Abuse Helpline1800 628 221Ageing and Disability Abuse Helpline 1800 628 221(Monday – Friday 9-5) (Mon – Fri 9-5)

The Ageing and Disability Commission has a clear purpose to:

  • Raise community awareness to reduce and prevent abuse, neglect and exploitation toward older people and adults with disability
  • Receive and respond to reports or allegations of abuse, neglect and exploitation of an older person or adult with disability
  • Provide support and information to those at need
  • Run an investigation (if required)
  • Report and advise the government on related systemic issues.

It is important to know that our role does not investigate the conduct of paid service providers for older people or adults with disability. Instead, the focus is on the conduct of the person’s family and other informal supports, or members known to them from the community. If you do have concerns about a paid service provider, this guide may help you better understand who to contact.

Our powers

As per the Ageing and Disability Commissioner Act 2019, the Commissioner has the power to run an investigation. If this occurs, the Commissioner will seek consent of the adult at the heart of the report (if appropriate).

The Commissioner has the power to:

  • Request further information from a person or body
  • Apply for and execute search warrants to collect evidence as part of an investigation
  • Request compulsory attendance at meetings and the production of relevant documentation
  • Conduct a public enquiry if this is in the public interest.

Following an investigation, further action may be taken. This could be making an application to a court or tribunal. The intention is always to improve the safety of the adult, and uphold their rights.

If you would like more information on what we do, please email

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Last updated: 23 Nov 2020