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Helpline (Monday to Friday 9am to 5pm) 1800 628 221Helpline (Monday to Friday 9am to 5pm) 1800 628 221 | Emergency Call 000

How we work with other agencies

The NSW Ageing and Disability Commissioner works closely with all relevant regulatory bodies and government agencies to support information sharing and referral pathways.

This guide helps to know who to contact for your needs.

Contact Information

  • NSW Ageing and Disability Commission

    When and Why to contact

    To access information or make a report about the abuse, neglect and exploitation of adults with disability and older people living in their home and in the community

    How

    1800 628 221

    NSWADC@adc.nsw.gov.au

    Location

    NSW

  • NSW Police

    When and why to contact

    Emergencies and to report violence or crime.

    How

    000

    Location

    Australia wide

  • NSW Ombudsman

    When and why to contact

    To make complaints about NSW public sector agencies and community services.

    How

    (02) 9286 1000

    1800 451 524 (for outside Sydney)

    Location

    NSW

  • NSW Health Care Complaints Commission

    When and why to contact

    To report complaints about health service providers in NSW.

    How

    1800 043 159

    Location

    NSW

  • NSW Public Guardian

    When and Why to contact

    For information and support about guardianship (enduring, private and public), medical consents and the role of the Public Guardian.  Information and Support

    How

    (02) 8688 6070 or

    1800 451 510

    Location

    NSW

  • NSW Office of the Children’s Guardian

    When and Why to contact

    To ensure organisations, employers and individuals understand the meaning, importance and benefits of being child‑safe. For complaints or concerns about an individual child contact the NSW Ombudsman.

    How

    Child Protection Hotline:

    1800 212 936

    Kids Helpline: 1800 551 800

    NSW Ombudsman: (02) 9286 1000

    Location

    NSW

  • Human Rights Commission

    When and why to contact

    To report complaints of discrimination, harassment, and bullying based on a person’s sex, disability, age and/or race.

    How

    1800 620 241

    Location

    Australia wide

  • NDIS Quality and Safeguards Commission

    When and why to contact

    To make a report about an NDIS service provider.

    How

    1800 035 544

    Location

    Australia Wide

  • Aged Care Quality and Safety Commission

    When and why to contact

    To report abuse within aged care facilities, respite and day care services and support services delivered in the home.

    How

    1800 951 822

    Location

    Australia wide

  • Royal Commission Into Violence, Abuse, Neglect And Exploitation of People With Disability

    When and why to contact

    This Commissioner has been directed to inquire into violence, abuse, neglect and exploitation of  people with disability in all settings and contexts.

    How

    1800 880 052

    Interim website: dss.gov.au/DisabilityRoyalCommission

    See also: ag.gov.au/DisabilityRoyalCommission

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Last updated: 02 Jul 2019
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